Terms & Conditions
Legal Address
Flying Cloud Ltd.
P.O. Box SS-19052
William Street
Nassau, Bahamas
Cancellation & Refund policy
Cancellation less then 48 hours prior to departure date and time or no show: 100% cancellation fee – no refund. Cancellation more then 48 hours prior to departure date and time: refund 75% of the full tour price (25% of the full tour price will be held back as cancellation fee). Note: For Special Offer and Group Bookings, further restrictions apply. Private Tour-bookings are not refundable. Flying Cloud reserve the right to cancel a tour. The main reason for such a cancellation would usually be due the minimum number of tour participants is not reached or due to dangerous weather conditions. In the event of a cancellation of your tour, the only obligation of the tour operator is to either provide you with a full refund of any monies paid to you for the tour cancelled or to offer you an alternative date for the tour. Any expense associated with date changes such as flight amendments/cancellations, accommodation etc. is the sole responsibility of you, and not Flying Cloud.
General Terms
Tour Operator
Tour Operator is Flying Cloud Ltd, PO Box SS-19052, Nassau, Bahamas. Flying Cloud Ltd. is physically located at: Paradise Island Ferry Terminal, Paradise Island Phone: +1 (242) 394 -5067 Fax: +1 (242) 394-5068
Prices
Prices are per person and in Bahamian Dollars.
Payment
At time of booking you have to pay the full tour price. We will send you a sales receipt and booking confirmation.
Availability
The tours sold through this website are subject to availability and can be withdrawn without notice. The tour is confirmed when your full payment is received and after we sent you a tax invoice and booking confirmation.
Tour Itinerary
Flying Cloud reserves the right to make changes to the itinerary whenever it is deemed necessary for the comfort, convenience and safety of the client at any time. In all cases, Flying Cloud will do its best to maintain the content, if not the order, of the tour.
What’s Included
The range of included services is in our brochures, on our website and in the booking confirmation of Flying Cloud. Changes and alterations of single points in our tour conditions which where necessary after signing the contract are agreed to as long as they don’t change the style of the tour significantly. Flying Cloud reserves the right to adjust the route slightly before the start of the tour.
Unclaimed Benefits
Should the client not be able to complete the tour or to consume benefits included in the price of the tour, for reasons neither caused by him nor the tour operator, or should he not be able to complete the tour, he has no right to claim a refund.
Responsibility
Flying Cloud is responsible for providing the services listed in the tour description according to the local standards and the accurate description of services offered in its pamphlets. It is understood and agreed that Flying Cloud is not the guardian of any customers safety and they can not be held liable in any way for any occurrences in connection with the client’s participation on the tour. Flying Cloud disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages, accidents, injuries and costs you might incur as a result of joining our tour.
Safety
Your safety is our concern but your responsibility.
Release and Waiver
By booking Flying Cloud Ltd., you understand that the Company disclaims all responsibility and all liability (including without limitation, liability in negligence) for all expenses, losses, damages, accidents, injuries and costs you might incur as a result of joining our tour.
Terms and Conditions
With your booking you accept these Terms and Conditions as a binding contract between you and Flying Cloud Ltd. The travel contract is accomplished by the written confirmation of Flying Cloud Ltd.
Privacy Policy
This privacy policy will explain how Flying Cloud Ltd. uses the personal data we collect from you when you use our website.
What data do we collect?
Flying Cloud Ltd collects the following data:
Personal identification information (Name, email address, phone number, etc.)
How do we collect your data?
You directly provide Flying Cloud Ltd with most of the data we collect. We collect data and process data when you:
- Make a booking through our booking platform
- Use or view our website via your browser’s cookies.
- Send an enquiry through the contact form on this website.
Flying Cloud Ltd may also receive your data indirectly from the following sources: Bookings made through third parties including, but not limited to Expedia & Viator
How will we use your data?
Flying Cloud Ltd collects your data so that we can:
- Process your order and manage your account.
- Email you with important information regarding your booking.
- Email you reminders of your booking
When Flying Cloud Ltd processes your order, it may send your data to, and also use the resulting information from, the issuing bank of your credit card to prevent fraudulent purchases.
How do we store your data?
Flying Cloud Ltd securely stores your data in our booking system. Access to this system is limited within the company, and at no time can third parties access this archive.
Flying Cloud Ltd will keep your booking information for 12 months. Once this time period has expired, we will delete your personally identifying data.
Marketing
Flying Cloud Ltd would like to send you information about products and services of ours that we think you might like.
If you have agreed to receive marketing, you may always opt out at a later date.
You have the right at any time to stop Flying Cloud Ltd from contacting you for marketing purposes.
What are your data protection rights?
Flying Cloud Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request Flying Cloud Ltd for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Flying Cloud Ltd correct any information you believe is inaccurate. You also have the right to request Flying Cloud Ltd to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Flying Cloud Ltd erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Flying Cloud Ltd restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Flying Cloud Ltd’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Flying Cloud Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: flyingcloud@coralwave.com
Call us at: +1 (242) 394-5067
Or write to us: PO Box SS-19052, Nassau, The Bahamas
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
Flying Cloud Ltd uses cookies in a range of ways to improve your experience on our website, including:
- Managing the steps of your booking
- Understanding how you use our website
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Flying Cloud Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Analytics – Flying Cloud Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Flying Cloud Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Flying Cloud Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 01-01-2020.
How to contact us
If you have any questions about Flying Cloud Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.
Email: flyingcloud@coralwave.com
Call us at: +1 (242) 394-5067
Or write to us: PO Box SS-19052, Nassau, The Bahamas